We appreciate your patience as we work with our contractors to schedule your warranty appointment.
During this time, non-emergency warranty appointment times with our contractors have been postponed and are currently unavailable. We will provide communication around when your non emergency warranty request will be addressed.
If it is an emergency, please refer to your Direct Call Sheet and contact the contractor directly to schedule service. Numbers are listed below for your convenience.
An Emergency Warranty Request is considered any of the following: total loss of heat when outside temp is below 45 degrees, loss of AC when temp is above 90 degrees, total loss of electricity, total loss of water, plumbing leak, or gas leak.
Direct Call Numbers:
Plumbing – Mustang Plumbing – 512-733-1110
Heating & A/C – Stan’s Heating & Air – 512-929-9393
Electrician – Powerhouse – 512-832-8900
Thank you for your patience!
Your home comes with a new construction warranty
One of the benefits of buying new is the warranty that comes automatically with your new Ash Creek home! We are dedicated to delivering the best for our customers and providing support at every stage of your home buying journey. Even after we have handed you the keys to your new home.
We value the service our customers receive so unlike most builders, we handle all our warranty requests with our Ash Creek team, not a third party. Our warranty service is designed to accept written reports of non-emergency items for our original new home buyers. This ensures you maximum protection and allows us to operate efficiently, so we can provide better service.
For the fastest and most direct service, please refer first to your Direct Call list of trade and utility providers.
Just one form
Only one form is necessary for all warranty requests. If you have a document or photo, you may upload it along with your request. An Ash Creek team member will be in contact with you within 48 business hours of submitting the request. Please note that working hours of our associates and subcontractors are from 8:00 a.m. to 5:00 p.m. Monday through Friday. We require that you or your representative be home at the time of service.
You may also reference our warranty information below:
- One-year material and workmanship, non-cosmetic warranty
- Two-year mechanical, electrical, plumbing warranty
- 10-year structural warranty
The Ash Creek Homes homeowner’s manual lists our standards for each item in your home.
For the Warranty applicable to your home, please reference your closing documents. Below are samples of our warranty:
- See a copy of the Express Home Warranty
- See a copy of the Limited Warranty Agreement
- See a copy of the 2018 Homeowner’s Manual
Thanks for your help in keeping our warranty process running smoothly!
Complete the warranty request form here and we will contact you within 48 business hours.