The Benefit of Buying New
One of the benefits of buying new is the warranty that comes automatically with your new Ash Creek home! For our existing homeowners, our warranty service system is designed to accept written reports of non-emergency items. This ensures you maximum protection and allows us to operate efficiently, so we can provide faster service to all homeowners.
We've also developed a custom homeowner’s manual that details each step of the home building process. Your homeowner’s manual describes your warranty in detail including the:
- One year material and workmanship, non-cosmetic warranty
- Two year mechanical/systems warranty
- 3-10 year structural warranty
The homeowner’s manual also lists our standards for each item in your home and what we will do to remedy items that do not meet our standards. For more information, click on the links below:
For a copy of the Express Home Warranty, click here.
For a copy of the Limited Warranty Agreement, click here.
For a copy of the 2018 Homeowner's Manual, click here.
For emergency items- Contact the trade or appropriate utility company directly using the emergency numbers on your Direct Call list.
For non-emergency items- For the fastest and most direct service, call the appropriate trade company on your direct call list.
For non-trade related requests, please submit your written warranty service request through our website (form to the right of this page). This will simplify and eliminate any confusion caused through other means of communication. This also enables Ash Creek Homes to properly schedule and monitor your warranty service in an orderly and timely fashion. We require that you or your representative be home at the time of service.
You can help us to serve you better by providing complete information, including:
- Name, address and phone numbers where you can be reached during business hours
- A complete description of the problem, for example, "guest bath-- cold water line leaks under sink," rather than "plumbing problem."
Thanks for your help in keeping our warranty process running smoothly!